Articles Tagged with ''performance''

We all ask ourselves the same desperate question from time to time: How am I going to make this work?! “No matter how well we’ve done laying the groundwork for everything to run smoothly – becoming educated, choosing the right spouse, treating others well -- we all face situations that challenge us,” says Dr. Robert J. Cerfolio, a world-renowned cardiothoracic surgeon known as “the Michael Jordan of lung surgery.”

Recognition for doing things correctly seems to be a lost art.  Over the years, I have assessed perception surveys for hundreds of organizations and tens of thousands of employees.  As I tally the results, recognition for performance of doing things right is the lowest scoring safety management process. Interestingly, discipline (i.e., correcting people when they do something wrong) scores as the sixth lowest of the 21 safety management processes measured by the Caterpillar Safety Services statistically validated survey. 

Unlike most other business measures—think earnings growth or debt load—the traditional measures of safety performance tell us little about where existing functioning actually is, and where it is headed. The deficiency of safety measurement in describing actual performance is so common as to be a cliché. The reality is that there are many variables that determine the quality of safety functioning, variables that could be detected with the right set of metrics, processes, and analysis.