A blog follower recently asked: Is there anything from Caterpillar Safety Services outlining the positive things or actions that we can expect to see in facilities with “world-class” responses to the survey questions for each of the survey process elements? Back in the days of the survey development one of the team members, Dr. Dan Petersen, defined world-class safety as an organization that was within the best 10 percent of his customers at that point in time.

Senior leadership is an easy target for most any complaint. Politicians, hourly workers, organized labor, front-line supervision and middle management all seem to blame ‘rich, uncaring upper management.’