Joseph Grenny is the coauthor of the New York Times bestsellers “Crucial Conversations, Crucial Confrontations,” and “Influencer”. David Maxfield is the coauthor of the bestseller, “Influencer”. Both are sought-after speakers and consultants forf VitalSmarts, an innovator in corporate training and organizational performance: www.vitalsmarts.com/safety. For related information on how to master crucial conversations, visit our blog at www.crucialskills.com.