“What are you going to do for an 18- to 23-year-old who yesterday worked at Wendy’s and today will be walking into a high-risk work environment?” asked Mike Deetsch. Mike is the director of education and engagement for the Toledo Museum of Art.

Assessing personality types or styles goes back thousands of years. Rob Fisher, a human factors expert, says in ancient Asia, “fire,” “wind,” “water,” “earth” and other terms were used to capture the different personalities of different people.

Good investigators understand what their biases are and work to control them while in investigation mode. Adopt the persona of a sports referee—the neutral arbitrator, without a stake in the outcome.