Take a look around and you might wonder what’s happened to the art of communication. We seldom talk to bank tellers; simply take our business to an ATM. Make AMTRAK reservations, for instance, and you talk slowly to a voice recognition system. How many companies do you call these days and get a live operator?
“Hand hygiene saves lives,” exclaims the slogan on the Centers for Disease Control and Prevention (CDC) Hand Hygiene in Healthcare Settings Web site. But like many safety slogans, this one, too, is often ignored.
Psychologists and safety and health experts have been raising red flags for decades -concerned not only about the impact of layoffs, but more broadly the entire changing nature of work.
With the duties of IHs broadening, a name reflecting new environmental and safety responsibilities would clarify the profession to outsiders, say many IHs.
